This office is very important for parents who are seeking a Freedom of Information request and the district is refusing to disclose certain documents to you or you question what they have redacted, etc.
I highly recommend parents go this route, if you have any concerns, even if it’s just a gut feeling that something isn’t right. If the districts tells you what you are requesting cannot be located, file a complaint. It’s amazing what will come to light.
There are policies and laws around student records. The student Act also reflects expectations for privacy and record keeping. There are policies for anything that has a students written name on it. What papers must be shredded, how long they must be kept, and storage rules.
There is an important case regarding the disclosure of counselling session notes between the school counsellors.
This order was upheld in the Supreme Court of BC.
If you have any concerns connected to the Ministry of Education, how they handle privacy, you can file a complaint with the Privacy Compliance and Training Branch of the Ministry of Citizens’ Services. The Privacy Compliance and Training Branch (PCTB) is responsible for responding to privacy complaints regarding all government ministries.
Please contact PCTB at firstname.lastname@example.org or call 250-356-1851. If you are not satisfied with their response or do not receive a response after 30 business days, you may submit a complaint to the OIPC.