There is so much to learn about human rights law when we read decisions.
This decision is not an education case, but it is 100% relevant for school employees filing complaints for disability.
There are people who have gone through the human rights tribunal system and have left quite frustrated. Their experience didn’t pass the legal test of discrimination. Their experience could have been horrible, unfair, and wrong. The tribunal isn’t making a moral compass decision or an unfair wrongness decision. They are the ones who decide if discrimination has occurred. The complaint needs to pass the legal test for discrimination which includes analyzing the accommodation PROCESS.
There is so much to learn from this case. I am going to highlight the learnings that stick out to me, but as usual, I encourage everyone to read the case in full.
Worker A v. Fraser Health Authority, 2025 BCHRT 250
[3] There is significant evidence to support that Worker A’s mental health was negatively affected by her work during the pandemic, with terrible consequences for her and her family. However, respectfully, the evidence could not support a finding that Fraser Health discriminated against Worker A. This is because Worker A has not identified any disability-related adverse treatment or impacts in her employment. This is necessary to trigger any corresponding duties by Fraser Health to inquire about and/or accommodate her disability-related needs. Even if those duties were triggered, Fraser Health is reasonably certain to prove that it gave Worker A an opportunity to identify any disability-related needs and she did not do so. In those circumstances, its duties in the accommodation process did not arise. The complaint is dismissed.
[48] To trigger the protection of the Code, Worker A is required to point to disability-related adverse treatment or adverse impact in her employment. Here I emphasise that the “adverse impacts” must arise in the complainant’s employment and not in their life generally. Adverse impacts in employment include, for example, termination, discipline, differential treatment, or working conditions that unfairly exclude a person from completing work they are otherwise able to do: Hydro-Québec at para. 14.
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Key Takeaways from these two paragraphs”
- People MUST disclose their disability-related needs.
- Adverse impacts have to be connected to their employment and not their life generally.
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[49] Without more, an employee is not adversely impacted in their employment when they are assigned work or subject to management oversight. I agree with Fraser Health that “employers have the fundamental right to manage the workplace and make operational decisions they see fit, subject only to certain legal obligations”: Kondolay v. Pyrotek Aerospace Ltd, 2020 BCHRT 208 at para. 125. Employees may not agree with those decisions, and they may be bad ones that make an employee’s work harder or less efficient. However, absent some negative treatment or job-related consequence for an employee, they are not matters for this Tribunal.
[55] As I have said, the duty to inquire is triggered when an employer is contemplating action that will negatively affect an employee in their employment (i.e. discipline) and has some reason to believe that the underlying behaviour may be related to disability: Gardiner v. Ministry of Attorney General, 2003 BCHRT 41 at para. 162. In that circumstance, they are required to inquire about the reasons underlying the behaviour. This is intended to put an employee on notice and give them the opportunity to bring forward information that could support an accommodation: Central Okanagan School District No. 23 v. Renaud, [1992] 2 SCR 970. As with any obligation under human rights law, perfection is not the standard.
[58] In my view, Fraser Health is reasonably certain to prove that it fulfilled any duty to inquire when it gave Worker A the opportunity, in the October 20 meeting, to explain why she was not completing certain work. Worker A was accompanied in that meeting by a union representative. To the extent the next stage may have been disciplinary (which is purely speculative), Worker A had the chance to explain that she could not complete the work for disability-related reasons. Leaving aside the prospect of discipline, this was also an opportunity for Worker A to tell the Manager that she had a disability and needed accommodation. This information would have triggered Fraser Health’s obligations in the accommodation process: Renaud. However, there is no evidence that, at any point before her long-term medical leave, Worker A told the employer that she had a disability or that she required accommodation. In this circumstance, Fraser Health is reasonably certain to prove that its duties in the accommodation process were not triggered, and so any disability-related adverse impacts were justified.
[60] …….
Mr. Vanderveen’s argument that he asked for accommodation by telling Heritage that he was receiving too much work is not persuasive. Many employees may ask their employers to relieve their workload, and such requests may be warranted and entirely reasonable. However, the term “accommodation” is a term of art in human rights law. It refers specifically to the process of removing barriers in employment that relate to personal characteristics protected by the Code – in this case, disability. According to Mr. Vanderveen’s own evidence, he did not tell Heritage that the reason he needed relief was related to his disabilities. As such, the request to relieve his workload could not properly constitute a request for accommodation. [para. 38]
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That is very interesting.
“accommodation” is a term of art in human rights law.”
“the process of removing barriers in employment that relate to personal characteristics protected by the Code – in this case, disability.”
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[63] This is a sad case. There is a lot of evidence that Worker A took great pride in her work, and her life has been completely altered since her mental health declined in 2020 for reasons related to her working conditions at that time. However, the evidence could not support a finding that Fraser Health discriminated against Worker A in her employment. Her human rights complaint is dismissed.
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This case is similar to an education case that I think is really important for staff to be aware of. Stress and anxiety caused by your workplace is not a disability protected by the Code. The blog by the Human Rights Clinic explains this well.
Stress, Anxiety and the Duty to Accommodate
“In a case called Matheson,[4] Ms. Matheson filed a human rights complaint alleging that she was subjected to abusive behaviour from a supervisor. She had a history of anxiety and panic attacks as well as depression. On two occasions during her employment, Ms. Matheson informed her employer that she was suffering from “stress.” However, she did not provide any medical information that said she had a mental disability.
The Tribunal dismissed Ms. Matheson’s complaint, stating that “an essential element of a complaint of discrimination in employment on the basis of mental disability is proof that the complainant either had a mental disability… or was perceived to be mentally disabled by the employer.” The Tribunal also said that “workplace stress resulting from an employer investigating alleged performance problems, or from a problematic relationship with a supervisor, is not alone sufficient to constitute a disability for Code purposes.”
The takeaway: by failing to provide her employer with proof of a mental disability, Ms. Matheson was unable to establish that she had a mental health condition beyond “the commonly experienced emotion” of stress. Therefore, the employer did not have a duty to accommodate her.”
These decisions are so helpful for the rest of us. They really are gifts of learning, and because of these decisions, people can learn what they need to do to navigate the duty to accommodate process and decide if filing a human rights complaint is an option for them.
- We need to disclose disability-related needs to trigger the duty to inquire
If you don’t want to disclose your disability to your workplace, cool. That is your right to not do so. Just don’t file a human rights complaint.
- Be prepared to provide documentation of your disability from a professional.
For more information on the Duty to Accommodate, here are some important topics to be aware of.
Let’s talk about hindsight
Meaningful Inquiry
Reasonable accommodations
Collaboration process